/* Follow-up: shared site palette, with a dedicated customer workspace. */
.followup-journey-v71 [hidden],.followup-planning-v94 [hidden]{display:none!important}
.followup-journey-v71{scroll-margin-top:100px}
.followup-journey-v71 .workbench{overflow:hidden}
.followup-journey-v71 .benchbar{display:flex;align-items:center;gap:20px;padding:22px 28px;min-height:74px}
.followup-example-v94{margin-left:auto;font-size:13px;color:var(--muted,#667078)}
.followup-stagebar-v71{display:grid;grid-template-columns:repeat(3,1fr);background:#fafbf6;border-bottom:1px solid #d9dcd6}
.followup-stagebar-v71 button{display:flex;justify-content:center;align-items:center;gap:13px;border:0;border-bottom:3px solid transparent;background:transparent;padding:23px 14px;color:#657178;font:inherit;font-weight:600;font-size:18px;cursor:pointer}
.followup-stagebar-v71 button span{font-size:12px;font-weight:500;color:#82908d}
.followup-stagebar-v71 button[aria-pressed=true]{color:var(--blue,#4b46c8);border-bottom-color:currentColor}
.followup-workspace-v71{display:grid;grid-template-columns:minmax(240px,.7fr) minmax(0,1.7fr)}
.followup-context-v71{background:#edf0e8;padding:36px 30px;border-right:1px solid #d9dcd6;display:flex;flex-direction:column;align-items:flex-start;min-width:0}
.followup-person-v71{display:flex;gap:14px;align-items:center;margin-bottom:43px}
.followup-avatar-v71{width:48px;height:48px;border-radius:50%;background:#dee5d5;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;font-size:15px;font-weight:650;color:#3e5148;letter-spacing:.01em}
.followup-person-v71 p{font-size:20px;font-weight:650;line-height:1.2;margin:0 0 6px}
.followup-person-v71 div>span{font-size:13px;color:#67736a}
.followup-context-label-v71{font-size:11px;letter-spacing:.11em;text-transform:uppercase;font-weight:650;color:#6b786e;line-height:1.5}
.followup-context-message-v71{font-size:21px;line-height:1.5;letter-spacing:-.025em;margin:15px 0 32px}
.followup-action-v71{border-top:1px solid #ccd4c9;width:100%;padding-top:25px}
.followup-action-v71 h3{font-size:25px;line-height:1.15;margin:12px 0;letter-spacing:-.04em}
.followup-action-v71>p{font-size:13px;color:#67736a;line-height:1.6}
.followup-context-foot-v71{font-size:13px;line-height:1.6;color:#626e5e;margin:44px 0 0}
.followup-editor-v71{padding:34px 36px 20px;min-width:0;background:#fff}
.followup-editor-heading-v71 .eyebrow{font-size:12px;margin:0 0 12px;color:var(--blue,#4b46c8)}
.followup-editor-heading-v71 h3{font-size:clamp(28px,2.5vw,38px);letter-spacing:-.055em;line-height:1.1;margin:0 0 25px}
.followup-mode-v94{display:flex;gap:24px;border-bottom:1px solid #d9dcd6;margin-bottom:22px;flex-wrap:wrap}
.followup-mode-v94>button{appearance:none;background:none;border:0;border-bottom:2px solid transparent;cursor:pointer;padding:0 0 13px;color:#68756e;font:inherit;font-size:15px;font-weight:600;min-height:44px}
.followup-mode-v94>button[aria-pressed=true]{color:var(--ink,#16232c);border-bottom-color:var(--ink,#16232c)}
.followup-mode-v94>button span{font-size:11px;background:#eef0ea;border-radius:20px;padding:3px 6px;margin-left:3px}
.followup-template-grid-v94{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.followup-template-card-v94{border:1px solid #d8ddd4;background:#f9faf6;border-radius:6px;text-align:left;display:flex;flex-direction:column;padding:13px 12px;min-height:82px;font:inherit;color:var(--ink,#16232c);cursor:pointer;transition:border-color .2s,background .2s;overflow-wrap:anywhere}
.followup-template-card-v94 strong{font-size:14px;font-weight:650;line-height:1.3}
.followup-template-card-v94>span{font-size:11px;line-height:1.45;color:#626e5e;margin-top:7px}
.followup-template-card-v94[aria-pressed=true]{border-color:var(--blue,#4b46c8);background:#f1f0fc;box-shadow:inset 0 -2px var(--blue,#4b46c8)}
.followup-template-card-v94:hover{border-color:#7d8c79}
.followup-template-grid-v94.expanded{max-height:280px;overflow:auto;padding:2px 4px 4px 2px}
.followup-text-button-v94{display:inline-flex;align-items:center;justify-content:center;border:0;background:none;padding:10px 0;min-height:44px;font:inherit;font-size:14px;font-weight:600;cursor:pointer;color:var(--blue,#4b46c8);text-underline-offset:4px}
.followup-text-button-v94:hover{text-decoration:underline}
#followup-all-v94{margin:4px 0 8px}
.followup-language-controls-v71{display:grid;grid-template-columns:1.35fr 1fr;gap:16px;margin:14px 0 16px}
.followup-journey-v71 .field{font-size:14px;font-weight:550;gap:8px}
.followup-journey-v71 .field select,.followup-journey-v71 .field input{min-height:48px;font-size:16px;padding:11px 13px;font-weight:400}
.followup-journey-v71 textarea{min-height:188px;font-family:inherit;font-size:17px;line-height:1.6;padding:17px;resize:vertical;font-weight:400}
.followup-editor-actions-v71{display:flex;align-items:center;gap:22px;flex-wrap:wrap;margin-top:17px}
.followup-editor-actions-v71 .button{font-size:16px;min-height:50px;padding:15px 22px;white-space:nowrap}
.followup-send-v94{background:#e4f48b!important;color:#16232c!important;border:1px solid transparent!important}
.followup-send-v94:hover{background:#d7eb70!important}
.followup-send-v94:disabled{opacity:.55;cursor:default}
.followup-editor-v71 .result-note{min-height:22px;font-size:12px;margin:12px 0 0;color:#6b786e}
.followup-empty-v94,.followup-diy-v94{font-size:16px;line-height:1.6;color:#6c776c;padding:12px 0 18px;margin:0}
.followup-save-v94{border-top:1px solid #e0e4dc;margin:18px 0 8px;padding:20px;background:#f5f7f0;border-radius:5px}
.followup-save-v94>div{display:flex;gap:22px;align-items:center;margin-top:12px}
.followup-save-v94 .button{min-height:44px;font-size:14px;padding:12px 20px}
.followup-sent-v94{margin-top:28px;padding-top:24px;border-top:1px solid #ccd4c9;width:100%;animation:followup-message-in-v94 .45s ease both}
.followup-sent-v94>p{border-radius:10px 10px 2px 10px;background:#fff;padding:16px;margin:12px 0 8px;font-size:14px;line-height:1.6;overflow-wrap:anywhere;white-space:pre-wrap}
.followup-receipt-v94{font-size:11px;color:#35704b;display:block;text-align:right}
.followup-studio-foot-v94{display:flex;justify-content:space-between;gap:20px;border-top:1px solid #d3d9ce;margin-top:26px;padding-top:18px;font-size:12px;line-height:1.6;color:#626e5e}
.followup-planning-v94{background:#e9ede3;padding-bottom:85px}
.followup-plan-rail-v94{display:grid;grid-template-columns:repeat(3,1fr);gap:24px;margin-bottom:28px}
.followup-plan-rail-v94 button{position:relative;display:flex;gap:12px;align-items:center;background:none;border:0;border-bottom:2px solid #cdd5c8;font:inherit;color:#626e5e;font-size:16px;font-weight:600;padding:18px 0;cursor:pointer;text-align:left}
.followup-plan-rail-v94 button>span{font-size:11px;color:#626e5e;font-weight:500}
.followup-plan-rail-v94 button[aria-pressed=true]{color:var(--ink,#16232c);border-bottom-color:var(--blue,#4b46c8)}
.followup-plan-layout-v94{display:grid;grid-template-columns:.8fr 1.2fr;gap:65px;align-items:center}
.followup-plan-copy-v94{max-width:390px}
.followup-plan-copy-v94>.eyebrow{font-size:12px;color:var(--blue,#4b46c8);margin-bottom:24px}
.followup-plan-copy-v94 h3{font-size:clamp(30px,3.3vw,46px);font-weight:600;letter-spacing:-.055em;line-height:1.1;margin:0 0 25px}
.followup-plan-copy-v94>p:not(.eyebrow){font-size:18px;line-height:1.65;color:#626e5e}
.followup-plan-customer-v94{display:flex;gap:12px;align-items:center;border-top:1px solid #ced5c9;padding-top:24px;margin-top:32px}
.followup-plan-customer-v94 strong{display:block;font-size:16px;margin-bottom:4px}
.followup-plan-customer-v94 div>span{font-size:12px;color:#626e5e}
.followup-plan-app-v94{border:1px solid #cad2c5;border-radius:11px;background:#fff;overflow:hidden;box-shadow:0 20px 60px #16232c0b;min-width:0}
.followup-plan-app-v94 .benchbar{display:flex;justify-content:space-between;align-items:center;padding:19px 25px;gap:16px;min-height:64px;background:#fafbf6;font-size:12px;color:#728070;border-bottom:1px solid #d9dfd4}
.followup-plan-app-v94 .benchbar img{width:74px;height:24px;object-fit:contain;flex:none}
.followup-plan-screen-v94{padding:25px 28px 18px;min-height:455px;animation:followup-message-in-v94 .4s ease both}
.followup-plan-screen-title-v94>span{font-size:11px;text-transform:uppercase;letter-spacing:.1em;color:#626e5e}
.followup-plan-screen-title-v94 h4{font-size:28px;letter-spacing:-.05em;line-height:1.15;margin:9px 0 23px}
.followup-plan-fields-v94{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.followup-plan-app-v94 .field{font-size:13px;gap:8px;margin-bottom:15px}
.followup-plan-app-v94 input,.followup-plan-app-v94 select{min-height:46px;padding:10px 12px;font-family:inherit;font-size:15px;min-width:0}
.followup-plan-app-v94 textarea{font:inherit;font-size:16px;line-height:1.5;padding:13px;min-height:92px;resize:vertical}
.followup-plan-app-v94 .button{min-height:46px;font-size:14px;padding:12px 20px}
.followup-plan-app-v94 .result-note{font-size:11px;min-height:18px;margin:14px 0 0;color:#626e5e}
.followup-due-card-v94{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:17px;background:#f0f4eb;border:1px solid #dce4d5;border-radius:7px}
.followup-due-card-v94 strong{display:block;font-size:16px;margin-top:5px}
.followup-task-state-v94{font-size:11px;background:#e1ebd8;color:#46613c;padding:6px 9px;border-radius:4px;white-space:nowrap}
.followup-plan-summary-v94{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin:22px 0}
.followup-plan-summary-v94 dt{font-size:11px;color:#626e5e;margin-bottom:8px}
.followup-plan-summary-v94 dd{font-size:15px;font-weight:550;margin:0}
.followup-plan-context-v94{border-top:1px solid #dbe1d6;padding-top:17px}
.followup-plan-context-v94>span,.followup-customer-thread-v94>span{font-size:11px;color:#626e5e}
.followup-plan-context-v94 p,.followup-customer-thread-v94 p{font-size:15px;line-height:1.55;margin:8px 0 0;overflow-wrap:anywhere}
.followup-customer-thread-v94{margin-top:20px;padding:15px;background:#f6f7f2;border-radius:6px}
.followup-activity-v94>div{display:flex;gap:17px;position:relative;padding-bottom:26px}
.followup-activity-v94>div:not(:last-child):after{content:'';position:absolute;top:12px;left:5px;bottom:0;width:1px;background:#d6dfce}
.followup-activity-v94>div>span{width:11px;height:11px;background:#c6d2bb;border:2px solid #fff;outline:1px solid #c6d2bb;border-radius:50%;flex-shrink:0;margin-top:5px;z-index:1}
.followup-activity-v94 section{padding:0;min-width:0}
.followup-activity-v94 strong{font-size:15px;font-weight:600}
.followup-activity-v94 p{font-size:13px;line-height:1.55;color:#626e5e;margin:6px 0 0;overflow-wrap:anywhere}
#followup-activity-result-v94>span{background:#668655;outline-color:#668655}
.followup-plan-completion-v94{display:flex;gap:22px;align-items:center;flex-wrap:wrap;border-top:1px solid #dbe1d6;padding-top:18px}
.followup-plan-completion-v94 .followup-text-button-v94{font-size:12px}
.followup-plan-progress-v94{height:2px;background:#cfd7c9;margin-top:25px}
.followup-plan-progress-v94>span{display:block;height:100%;width:calc(var(--plan-progress-v94,.05)*100%);background:var(--blue,#4b46c8)}
.followup-plan-scroll-v94{font-size:12px;color:#626e5e;margin:15px 0 0}
.followup-detail-grid-v94{display:grid;grid-template-columns:1fr 1fr;gap:90px}
.followup-detail-grid-v94 article{border-top:1px solid #d9dcd6;padding-top:30px}
.followup-detail-grid-v94 .eyebrow{font-size:13px;color:var(--blue,#4b46c8)}
.followup-detail-grid-v94 h3{font-size:clamp(30px,3.3vw,48px);line-height:1.1;letter-spacing:-.05em;margin:24px 0}
.followup-detail-grid-v94 article>p:last-child{font-size:19px;line-height:1.65;color:#626e5e}
.followup-details-v94 .faq{margin-top:70px}
@keyframes followup-message-in-v94{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}
@media(min-width:1000px) and (min-height:760px) and (prefers-reduced-motion:no-preference){.followup-plan-track-v94{height:240vh}.followup-plan-sticky-v94{position:sticky;top:100px}}
@media(max-width:1100px){.followup-editor-v71{padding:28px}.followup-context-v71{padding:32px 24px}.followup-plan-layout-v94{gap:35px}.followup-mode-v94{gap:17px}.followup-template-card-v94{padding:12px 10px}.followup-template-card-v94 strong{font-size:13px}}
@media(max-width:800px){.followup-workspace-v71{grid-template-columns:1fr}.followup-context-v71{display:block;border-right:0;border-bottom:1px solid #d9dcd6;padding:26px}.followup-person-v71{margin-bottom:24px}.followup-context-message-v71{margin-bottom:22px}.followup-action-v71{padding-top:18px}.followup-action-v71 h3{font-size:24px}.followup-context-foot-v71{display:none}.followup-context-message-v71{font-size:20px}.followup-person-v71 div>span{font-size:13px}.followup-example-v94{display:none}.followup-plan-layout-v94{grid-template-columns:1fr;gap:25px}.followup-plan-copy-v94{max-width:100%}.followup-plan-copy-v94 h3{font-size:35px;max-width:500px}.followup-plan-copy-v94>p:not(.eyebrow){font-size:17px}.followup-plan-customer-v94{display:none}.followup-plan-rail-v94{gap:16px}.followup-plan-rail-v94 button{font-size:14px;align-items:flex-start;line-height:1.4}.followup-plan-screen-v94{min-height:440px}.followup-detail-grid-v94{gap:35px}.followup-studio-foot-v94{flex-direction:column;gap:6px}}
@media(max-width:520px){.followup-journey-v71 .benchbar{padding:18px 20px;justify-content:space-between;font-size:12px;gap:12px}.followup-stagebar-v71 button{flex-direction:column;gap:7px;font-size:13px;padding:18px 8px;line-height:1.3}.followup-editor-v71{padding:26px 20px 20px}.followup-editor-heading-v71 h3{font-size:31px}.followup-mode-v94{gap:16px;flex-wrap:nowrap;justify-content:space-between}.followup-mode-v94>button{font-size:12px}.followup-mode-v94>button span{display:none}.followup-template-grid-v94{grid-template-columns:1fr}.followup-template-card-v94{min-height:58px;padding:12px;flex-direction:row;align-items:center;justify-content:space-between;gap:15px}.followup-template-card-v94 strong{font-size:14px}.followup-template-card-v94>span{margin:0;font-size:11px;text-align:right;max-width:45%}.followup-language-controls-v71{gap:10px}.followup-journey-v71 textarea{font-size:16px;min-height:205px}.followup-editor-actions-v71{gap:12px 20px}.followup-editor-actions-v71>.button{width:100%}.followup-text-button-v94{font-size:13px}.followup-plan-rail-v94{gap:12px}.followup-plan-rail-v94 button{font-size:12px;flex-direction:column;gap:7px;padding-top:10px}.followup-plan-screen-v94{padding:23px 20px;min-height:455px}.followup-plan-fields-v94{gap:10px}.followup-plan-app-v94 .field{font-size:12px}.followup-plan-app-v94 input,.followup-plan-app-v94 select{font-size:16px;max-width:100%}.followup-plan-screen-title-v94 h4{font-size:26px}.followup-plan-copy-v94 h3{font-size:32px}.followup-detail-grid-v94{grid-template-columns:1fr;gap:35px}.followup-detail-grid-v94 article>p:last-child{font-size:17px}.followup-plan-completion-v94{gap:14px}.followup-plan-summary-v94{gap:12px}.followup-plan-summary-v94 dd{font-size:14px}.followup-detail-grid-v94 h3{font-size:33px}}
@media(prefers-reduced-motion:reduce){.followup-sent-v94,.followup-plan-screen-v94{animation:none}.followup-template-card-v94{transition:none}}

.followup-plan-track-v94.is-static-v94{height:auto}.followup-plan-track-v94.is-static-v94 .followup-plan-sticky-v94{position:static}